SlapKong Casino Privacy Policy

Welcome to SlapKong’s Privacy Policy. This page explains how we collect, use, store and protect the personal and technical data related to your account and play. We take user privacy seriously and aim to be clear about what information we process and why, how we keep it safe, and the choices you have about your data.

Types of data we collect

Personal data

When you register and use our services we may collect personal information such as your name, date of birth, email address, phone number and verification documents. We also collect account details you provide, including preferred currency and payment identifiers needed to process deposits and withdrawals.

Technical data

We collect device and technical information to deliver and secure our services. This includes IP addresses, browser type and version, operating system, device identifiers, language settings and crash or performance data. This data helps us optimise the site and detect suspicious activity.

Transactional data

We record transactional information such as deposits, bets, wins, losses and withdrawal requests. Payment confirmations, currency used and the status of financial transactions are logged to maintain accurate account records and to meet internal compliance checks.

How we use your information

We use personal and technical data to operate your account, process payments, deliver games and customer support, verify identity for security and compliance, detect and prevent fraud, and to communicate important account notices. Aggregated or anonymised data may be used for analytics, improving our services and reporting trends.

Data protection practices

We implement administrative, technical and physical safeguards to protect personal data from unauthorised access, disclosure, alteration or destruction. Access to personal information is limited to authorised staff and contractors who need it to perform their job functions. Where we work with external service providers they are contractually required to maintain appropriate security standards.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, maintain sessions, analyse site usage and personalise content. Some cookies are essential for the site to function, while others help us understand how players interact with our services. You can manage cookie preferences via your browser or the site controls.

User rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information and to request deletion of data where applicable. You may also object to certain processing activities and request restrictions on how we use your personal data. Note that some data may be retained where necessary for legal or operational reasons.

Access, correction and deletion

To access, correct or request deletion of your personal data please contact our support team through the in-site chat or by email at [email protected]. We will respond to valid requests and provide guidance on any required verification steps before making changes.

Information sharing and third parties

We may share information with payment processors, identity verification services and other third-party providers who assist in delivering our services. We may also disclose information to comply with legal obligations or to protect our rights and the safety of users. We do not sell your personal data to third parties.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When material changes occur we will publish the updated policy on our site and indicate the revision date. If you have questions about this policy or our practices, contact [email protected] or use the site’s help channels.

Slap Kong is committed to maintaining your privacy and providing clear options for managing your personal information.